COVID-19 CONCERNS CAUSE TEMPORARY CLOSURE OF WAVES RESORT & WAVES WATERPARK.
The health and safety of our guests, employees, and their families, remains our top priority. We are taking the potential threat posed by COVID-19 very seriously, therefore we have made the decision to temporarily close the resort and waterpark effective immediately until Summer 2021. We are closing as a proactive measure to protect the health and welfare of our patrons and our associates who work at the resort and park. This decision is aligned with the decisions being made by many leisure and recreation facilities all over the country.
TAKING CARE TO ENSURE
We are now and will continue to subscribe and remain current with the US Department of Health & Human Services and the Centers for Disease Control and prevention-recommended information resources and websites addressing the Coronavirus. We have also implemented a comprehensive proactive awareness program and are closely monitoring any changes or updates to the joint statement by The World Health Organization (WHO) and the World Tourism Organization (UNWTO). Our management team and all current employees are fully apprised of current developments related to the COVID-19 Coronavirus.
During the closure we will intensify the daily commitment to cleanliness and hygiene, including additional steps to ensure the safety of our guests and associates, when they return.
When the resort re-opens in 2021, we will continue following official health department recommendations and the enhanced sanitation measures that have been implemented for the wellbeing of our guests, employees, and community.
INFORMATION FOR REFUNDS FOR MEMBERSHIP DUES, EVENT DEPOSITS, GROUP BOOKINGS, SEASON PASSES & RESORT ROOM DEPOSITS
For all people with reservations and group events who have paid deposits and all season pass holders we will be contacting you via phone or email to process your refunds.
As this process will take some time, please be patient. If you have booked your stay through a third party (Expedia, Booking.com, etc.), you will need to contact the third party for your refund.
GIFT CERTIFICATE HOLDERS
If you have purchased a gift certificate at a silent auction or other event, or if you have won a gift certificate with an expiration date that is before June 2021, we will honor those certificates until December 2021.
THE SILVER LINING FOR RE-OPENING
Waves Resort & Waves Waterpark will use this hiatus as an opportunity to upgrade our facility and guest experience for 2021 and beyond.
We look forward to a healthy, confident, future and welcoming our guests return next summer.